– Returns –

We want you to be happy

Returns and Refunds

We strongly suggest reading the complete Returns and Refunds Policy before making a purchase. Thank you!

USED Products

  • Pete and Pedro does not refund or exchange USED products.

Shipping Fee Is Non-Refundable

Pete and Pedro will not reimburse (refund) any customer for the shipping cost of a returned product. You will be responsible for the cost of returning a product as well as accept all risk of loss for the product being returned.

Return of UNUSED Products

  • Unused items may be returned within 30-days of the invoice date for refund less shipping. No refunds are issued after 30 days.
  • All items returned for a refund must be returned in “as new” condition in the original packaging.
  • When returning the product, we strongly recommend the use of a carrier that tracks packages.
  • Pete and Pedro will not be responsible for any shipping loss; therefore, you are responsible for insuring the returned item.
  • Please allow 2-7 business days to process your return after receipt.
  • Pete and Pedro reserves the right to refuse service that would void the return policy. Pete and Pedro may reject the entire return or choose to impose additional charges against for improper returns.
  • You may return UNUSED product for a full refund (less original shipping). Please include a copy of your invoice. If you don’t have the invoice, then please include a note with your order number. Send UNUSED products to:

Pete and Pedro UK Ltd
11 Westcroft Road
Wallington
Surrey
SM6 7HY

Cancelling Order

  • Email sales@peteandpedro.co.uk to cancel your order.
  • NOTE: Cancellations are not possible after the package has been shipped. Cancellations after shipment may be refunded (product cost less shipping) upon proper return (see above: Return of UNUSED Products) of product(s).

Shipping Errors | Order Discrepancy, Damaged Item, Incorrect Address, Incorrect or Missing Items

  • Please inform Pete and Pedro of any shipping error within 7 days of the delivery date to sales@peteandpedro.co.uk
  • The following information is required for verification.
    -Photo of the shipping box
    -Photo of the damage/incorrect item
  • Customer Service will review the order and respond within 24 hours.